Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you:

• Request a quote or estimate through our website or phone
• Submit a contact form and provide a phone number for service-related SMS communication
• Schedule a service appointment
• Create a customer portal account
• Sign up for our email newsletter
• Communicate with us via email, phone, or text message
• Leave a review or testimonial

This information may include your full name, email address, phone number, mailing or service address, project details and photographs, and payment information.

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, pages viewed, referring URL, and cookies or similar tracking technologies (see our Cookie Policy for details).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our handyman and home-improvement services
• Prepare and deliver estimates, invoices, and project documentation
• Communicate with you about appointments, project status, and follow-ups
• Send service-related SMS messages about service requests, appointments, estimates, invoices, job updates, scheduling, and follow-up communications
• Send marketing communications by email, such as seasonal promotions or tips, and only with your opt-in consent. We do not send marketing or promotional text messages.
• Respond to your inquiries and provide customer support
• Analyze website usage to improve our online experience
• Comply with legal obligations and enforce our Terms & Conditions
• Protect against fraud and unauthorized access

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Trusted service providers who help us operate our business (e.g., payment processors, email platforms, scheduling software), each bound by confidentiality agreements. This category excludes text messaging originator opt-in data and consent.
• Sub-contractors or trade partners assigned to your project, limited to the information necessary to perform the work. This category excludes text messaging originator opt-in data and consent.
• Law enforcement or regulatory authorities when required by law, subpoena, or court order
• Professional advisors (attorneys, accountants) as needed for business operations

All of the categories above exclude text messaging originator opt-in data and consent. That information is not shared with any third parties. See the SMS and Mobile Messaging section below.

In the event of a business merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. SMS and Mobile Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. This applies to your mobile phone number, your SMS opt-in status, and any record of the consent you gave us.

We use your mobile number only to send you messages about your own service request, including estimates, invoices, appointment confirmations and reminders, job status updates, scheduling, and follow-ups. We do not send marketing or promotional text messages.

Your number is transmitted to our SMS delivery provider solely to deliver those messages to you. That provider acts on our behalf and may not use your number for its own marketing.

You can opt out at any time by replying STOP to any message from us. Reply HELP for help, or contact us at hello@koalitywork.com or (319) 853-8279. Message frequency varies. Message and data rates may apply. Full details are in our SMS Terms at koalitywork.com/sms-terms.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically for the duration of our business relationship plus seven (7) years to comply with tax, legal, and warranty obligations. You may request earlier deletion subject to our legal retention requirements.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted data transmission (SSL/TLS), secure cloud storage with access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
• Opt out of SMS messages at any time by replying STOP
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@koalitywork.com. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of every website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates the latest revision. Continued use of our website or services after changes constitutes your acceptance of the updated policy. Material changes will be communicated via email or a prominent notice on our website.